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Your data rights

Last updated: 1 October 2026

You can ask us for a copy of your data, to correct it, to delete it, or to stop using it. It's free and we'll respond within one month. To protect you, we may ask you to confirm your identity before we act. Prefer email? Write to privacy@familyrefund.com.

Make a request

Use the address you gave us, so we can find your data.
Starts FR- and is in our emails. Helps us find you faster.
For a correction, tell us what's wrong. Please don't include your NI number here.

What each right means

  • Access — we send you a copy of everything we hold about you and your children.
  • Portability — the data you gave us, in a structured machine-readable file (JSON).
  • Correction — tell us what's wrong and we'll fix it.
  • Deletion — we erase your data unless the law requires us to keep some of it (for example invoices for 6 years); we'll tell you what we have to keep and why.
  • Restriction — we stop using your data while a question about it is resolved.
  • Objection — you can object to us using your data for our legitimate interests, and to marketing at any time.

Just want to stop marketing? Use the unsubscribe link in any of our emails — it works instantly. More detail is in our Privacy Policy. If you're not happy with our response you can complain to the ICO.

Your data rights | FamilyRefund