Cookie Policy
Last updated: 1 October 2026
We only use essential cookies unless you say yes to more. You can change your mind at any time: .
What cookies are
Cookies are small text files a website stores on your device. Similar technologies (such as session storage and pixels) work in a similar way — this policy covers them too. The Privacy and Electronic Communications Regulations 2003 (PECR) require your consent for any cookie that isn't strictly necessary.
The cookies we use
| Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
fr_consent | FamilyRefund | Remembers your cookie choices | 6 months | Essential |
fr_result (session storage) | FamilyRefund | Shows your estimate on the thank-you page after you submit the form | Until you close the tab | Essential |
cf_chl_* / __cf_bm | Cloudflare (Turnstile) | Protects our forms from bots and abuse | Up to 30 minutes | Essential (security) |
__Host-fr_session | FamilyRefund | Keeps our staff signed in to the internal CRM (staff only) | Up to 12 hours | Essential |
ph_<project>_posthog | PostHog (EU) | Counts visits and pages viewed so we can improve the site | 1 year | Analytics — only with consent |
_fbp, _fbc | Meta | Measures whether our Facebook and Instagram adverts lead to enquiries | 90 days | Marketing — only with consent |
We also count how many people reach each step of our eligibility check. This uses no cookies and no personal data — just an anonymous count — so it doesn't need your consent.
Your choices
- When you first visit, you can accept all, reject all or choose categories. “Reject all” is as easy as “Accept all”.
- Non-essential cookies are never set before you agree.
- You can change your choice any time via (also in the footer). If you withdraw consent we delete the cookies we can and reload the page.
- You can also block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the site working.
Contact
Questions? Email privacy@familyrefund.com. For more about how we use personal data, see our Privacy Policy.